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Shop Manager Job Description

What do shop managers do in their job?

Shopmanagers' roles vary depending on the retailer and the sector. For example, a shop manager of a small newsagent's shop has a different role to a shop manager for a large electrical store. Essentially however, shop managerslead and motivate team members to deliver a range of retail functions and services to customers in line with company goals. This varies depending upon the size of the business, the sector and what your retail organisation wants you to do.

Versatility is therefore often highly desirable, and it is sometimes essential.

Typical responsibilities of the job include:

Management Organisation
Administration Stock keeping
Cash management Recruitment
Training Customer relations
Shop/store displays Customer services


What other skills does a shop manager need?

They need to be organised
They need to be able to motivate teams/staff
They should be team players
They should be able to delegate and prioritise
They should be familiar with the products that the company is offering
They should be numerate
Ability to work flexible hours maybe required
The ability to work weekends is often a requirement
You should be able to work under pressure

Other skills
Customer focusedOrganised
ReliableIT literate


A degree is not usually required but it can help
Minimum requirements are usually good school grades.
A Levels may also be useful.

Jobs which overlap with that of shop manager include retail assistant manager, sales manager.